ConnectWise launches virtual community to drive partner engagement – Learning & Development


ConnectWise this week launched its ConnectWise virtual community platform which acts as a central space for its partners to connect, support each other and learn from their peers and experts.

“Part of embracing digital transformation means that we must always look for ways to facilitate business relationships with our partners,” said Amy Lucia, chief marketing officer at ConnectWisetold CRN US.

“But it’s important that we don’t lose the personal connection with our partners in the process. So far we haven’t had a virtual space where all partners could go and interact with each other and with ConnectWise colleagues. »

The virtual community was created in response to partner feedback, as partners wanted a space to strengthen partner engagement, seek help from product experts, and interact with training consultants. Partners can also take advantage of best practices and product training resources.

The Virtual Community offers two community collaboration spaces, ConnectWise Solutions and IT Nation. The ConnectWise Solutions space is where partners can find exclusive best practices, product training, business insights, and product innovation topics. The IT Nation space is designed to keep conversations going before, after and between in-person events through real-time virtual collaboration.

“We strive to serve our partners well with superior products and services,” Lucia told CRN. “When we do the right thing, other partners will come. At IT Nation Connect in November 2021, we made three promises to the TSP ecosystem. First, that we would deliver more innovation, faster. Second, invest even more in their growth. And third, take steps to make it easier to do business with him.

The virtual community allows ConnectWise to do all three, she said, whether through real-time engagement, capturing feedback or sharing results. New features on the platform will be rolled out throughout the year, including product enhancement requests.

“By making this community ‘virtual,’ we’re not only allowing this to happen 365 days a year, but we’re also opening a more direct line from the product side to our experts, which we know partners are eager for,” a- she declared. .

“As we evolve this and other value-added offerings over time, our partners will certainly benefit from an unparalleled experience.”

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